What is Intelligent Automation?
Intelligent Automation is often a proactive part of an organization’s digital transformation. It uses a strategic combination of thoughtful automation technologies like machine learning, natural language processing, robotic process automation, and Artificial Intelligence (AI) to automate tasks that help orchestrate key areas in the customer journey to ensure the experience is the same in every channel.
Contact center leaders often use intelligent automation to automate processes and manual tasks in a business environment, reducing the amount of human intervention needed to complete repetitive tasks.
TTEC’s intelligent automation solutions are platform-agnostic to bring enterprise-level workflow management, connecting legacy systems with new technologies, to support and improve customer-centric journeys and deliver exceptional customer experience across all customer communication channels.
Additional Intelligent Automation Resources
- Accelerate Digital Transformation by Making Automation Intelligent: Intelligent automation is the crux of activating true differentiation and customer journey management for brands operating in the digital space.
- Master Effortless Experiences with Four Digital Transformation Strategies: Customers and employees have a simple request – don’t waste our time. So, what does it take to remove wasted effort during customer contacts? Intelligent automation.
- Contact Center Automation = Good, Fast AND Valuable: Learn how to achieve triple digit ROI from RPA and other intelligent automation tools.
- Contact Center Automation - Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care.
- Guide to Effortless Omnichannel CX: Today’s brands must use intelligent automation to help understand the entire customer journey and enable effortless interactions across any channel customers choose.
- Speed up ROI with CX Intelligent Automation: Top 4 ways to use RPA and RDA to grow significant ROI fast.
- Intelligent Automation ‘as a Service’: With strategic (and intelligent) automation, you can drastically improve the customer experience, enable and equip employees for greater productivity, and escalate contact center efficiencies.