Intelligent Automation

TTEC | Glossary | Intelligent Automation

What is Intelligent Automation?

Intelligent Automation is often a proactive part of an organization’s digital transformation. It uses a strategic combination of thoughtful automation technologies like machine learning, natural language processing, robotic process automation, and Artificial Intelligence (AI) to automate tasks that help orchestrate key areas in the customer journey to ensure the experience is the same in every channel.

Contact center leaders often use intelligent automation to automate processes and manual tasks in a business environment, reducing the amount of human intervention needed to complete repetitive tasks.

TTEC’s intelligent automation solutions are platform-agnostic to bring enterprise-level workflow management, connecting legacy systems with new technologies, to support and improve customer-centric journeys and deliver exceptional customer experience across all customer communication channels.

Additional Intelligent Automation Resources