February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 25, 2023 Blog Travel CX trends: Put the info travelers need at their fingertips (and fast!) Travel and Hospitality
January 19, 2023 Datasheet Voice Channel Assessment Data Sheet Optimize the voice channel in a digital-first world
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
January 4, 2023 Blog High-tech CX trends for 2023: Empower your customers and employees through automation High Tech
January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
December 14, 2022 Client Story Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 9, 2022 Trends Report Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences
