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Glossary

Workforce Optimization (WFO)

TTEC | Glossary | Workforce Optimization (WFO)

What is Workforce Optimization (WFO)?

Workforce Optimization (WFO) is a strategy organizations use to maximize customer satisfaction with the least operational costs. It's supported by utilizing integrated technology, cross-functional processes, and shared objectives.

Many contact centers invest heavily in software, hardware, infrastructure, and people,  now integrate with every intention to optimize their resources, but WFO stalls without the proper integration.

TTEC delivers one of the industry's most unified and mature WFO platforms that provide unprecedented visibility into resource processes and history across multiple functional areas of our clients' organizations. Futhermore, our WFO solution transforms raw data into actionable insights more quickly than ever dreamed possible. 

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