GLOSSARY
Contact Center Applications (CXA)
What are Contact Center Applications (CXA)?
Contact Center Applications (CXA) is another term for Contact Center Software.
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Featured Solutions
- Adapt Now Improve your business performance in any economic environment with our rightshoring and automation approach.
- CXaaS End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations.
- Flex EX Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model.
- Work from Home Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home.
- Proactive Solutions Reduce cost and improve CX with recommendations from your front-line employees.
- RealPlay™ AI-powered Training Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs.
- Sales Excellence Accelerator Elevate your sales team through sales outsourcing, including a customized growth services playbook.
- TTEC Agility Plug-and-play AI-enabled contact center model for organizations of any size to ramp easily and get results quickly
- Tech Support as a Service The end to technical difficulties. Deliver expert, empathetic tech support customers crave.
- Voice Channel Assessment Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment.
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Resources
CX experts James Bednar of TTEC and Aaron Schroeder of TTEC Digital, as they separate fact from fiction and bust common AI myths for customer experience leaders.
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