October 28, 2020 Case Study State and Local Governments Digital intelligence powers Wyoming’s remote state unemployment support The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and humans to address surge in unemployment claims
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
September 28, 2020 Customer Strategist Healthcare Providers COVID-19: The Surprise Catalyst for Healthcare’s CX Transformation 5 experience trends that are reshaping patient and provider relationships.
September 28, 2020 Customer Strategist Financial Services and Insurance It’s Finally Time for Frictionless Financial CX Effortless banking beats surprise and delight every time.
September 28, 2020 Customer Strategist Goodbye Mammoth Digital Transformation Projects. Hello Digital Business Companies accelerate their digital transformation with quick, incremental improvements.
