January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
January 24, 2024 Customer Strategist Retail and eCommerce NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges.
January 9, 2024 Blog CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
December 12, 2023 Blog Automotive AI is driving the automotive industry’s customer-centric transformation
December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
