January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 24, 2024 Customer Strategist NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges. Retail and eCommerce
January 9, 2024 Blog CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
December 12, 2023 Blog AI is driving the automotive industry’s customer-centric transformation Automotive
December 11, 2023 Client Story Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster Retail and eCommerce
December 4, 2023 Blog Retailers: Combat fraud this holiday season (and beyond) with machine learning Retail and eCommerce
December 1, 2023 Tips and Takeaways 3 ways emerging companies can elevate CX with AI Make customers (and employees) happier with strategic automation Hypergrowth and Startups
November 30, 2023 Blog Retailers: Balance AI with a human touch for CX success in 2024 Retail and eCommerce
