May 17, 2024 Case Study Financial Services and Insurance Insurance company optimizes back-office operations by 20% A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
May 17, 2024 Case Study Automotive Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
May 14, 2024 Case Study Communications A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
May 8, 2024 Blog Travel and Hospitality Overcome the hospitality labor shortage with the right mix of AI and CX
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
