AI-Enhanced Services Resources

Strategic partners bring the right mix of AI and people to boost CSAT

TTEC and Flip helped a growing retailer realize automation’s full potential

Generation AI: Carla and TTEC Perform

Generation AI: Henry and RealSkill Training

All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX

Operating costs slashed 30%-50%, productivity doubles for banking firm

Innovative quality assurance tools and efficient protocols improve the customer experience

Manual fraud investigations plummet 66%, leading to $3.5 million in savings

Improving fraud filter accuracy reduces false positives for a better shopper and seller CX

Fraud management, AI, discipline drive $91M savings for travel company

TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

4 myths about AI in the contact center – busted

Don’t let these misconceptions undermine your AI efforts

Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform

Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching

Don’t let data bias cloud your AI vision

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach

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