January 29, 2019 Customer Strategist Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
January 18, 2019 Customer Strategist Disrupt with a Purpose In 2019, customer experience disruption will become a way of life.
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
January 17, 2019 Customer Strategist Healthcare Payers CX Research Snapshot: Health Insurance Research from TTEC Digital illuminates the state of member experience among health insurers.
January 17, 2019 Customer Strategist Healthcare Providers A Customer-focused Injection Into the Patient Experience The healthcare provider ecosystem is evolving to deliver end-to-end, integrated patient experiences.
January 17, 2019 Customer Strategist Contact Center and Call Center Insights: Customer data blind spots and how to avoid them Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
January 17, 2019 Customer Strategist Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate A look back—and ahead—at trends driving employee experiences of the future.