October 8, 2014 Customer Strategist Measuring the ROI of Customer Experience Research details how executives connect the customer experience with business value.
October 6, 2014 Customer Strategist CX Transformation: 4 Ways to Improve your CX Strategy Customer experience transformation best practices to drive business results.
October 6, 2014 Customer Strategist What Is the Economic Value of a Better Customer Experience? The customer base itself is a valuable financial asset, and should be treated accordingly.
October 6, 2014 Customer Strategist Top Considerations for Mastering Digital Marketing ROI Savvy marketers look to digital marketing to reach their financial objectives.
October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
October 6, 2014 Customer Strategist Turn Customer Metrics Into Business ROI An in-depth look at the characteristics of a winning customer experience measurement strategy.
October 6, 2014 Customer Strategist Retail Banking Money Talks Omnichannel sales and advisory strategy meets customer preferences to directly drive revenue across banking channels.
October 6, 2014 Customer Strategist Property and Casualty Insurance Insurance Customer Playbook: Personalization Prevails Personalization is a success driver in customer acquisition and retention for the insurance industry.
October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
October 2, 2014 Customer Strategist Healthcare Payers Consumerism Grows in Health Insurance The health insurance industry is at a crossroads: improve the consumer experience or get out of the way.
