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South Africa offers an excellent nearshore and offshore environment. With a world-class infrastructure and diverse economy, South Africa offers many advantages for business. The country has a well-established BPO industry that consistently...
About Us Delivering Customer Experience (CX) optimized at the point of conversation. LET'S TALK For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech...
WHITE PAPER Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience In the dynamic landscape of Property & Casualty (P&C) insurance, carriers are embarking on a journey of...
TTEC has been honoured as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Centre of Excellence and our proprietary generative AI tool called Let Me Know.TTEC won the...
A retail chain that champions clarity and efficiency found these ingredients lacking when it came to correspondence with customers. The company wanted written communications to be more professional, personalised, and polished — missives that would...
CX OPTIMIZATION MANAGED SERVICES Knowledge Enablement Services AI puts information at your fingertips with speed, accuracy, and context REQUEST A DEMO Move from information overload to powerful knowledge It's not what you know, it's...
CX OPTIMIZATION MANAGED SERVICES Learning & Development Services Making learning fast, engaging, and effortless REQUEST A DEMO Innovate to prepare learners for success Without the right employee training, a customer experience can go downhill,...
CX OPTIMIZATION MANAGED SERVICES Conversational & Business Intelligence Speed up your ability to put insights to work REQUEST A DEMO Real-time insights and practical know-how Having a data-driven CX strategy is essential, but it’s easier...
CX OPTIMIZATION MANAGED SERVICES Workforce Optimization Services Extract maximum return from your most valuable asset REQUEST A DEMO Strike the right balance of tools, technology, and human intelligence Without an optimized contact center...
PROPERTY & CASUALTY INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The insurance landscape is evolving. Are you? As insurance leaders grapple with back-office inefficiencies,...
For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously...