TTEC EMEA’s most popular content of 2021

2021 was about moving forward. The content we wrote this year focused on how the best of humanity, technology, and innovation helped organisations push past the pandemic and into a brighter future for customers and employees.

Join us as we explore TTEC's most popular content from this year to get a head start on making 2022 the best year ever for CX:

TTEC blog posts

1. Digital customer experience strategy: Six key areas to focus your efforts
2. Contact centre vs. call centre: Six key differences and why it matters
3. The challenges facing automotive brands in the post-pandemic 2020s
4. Ten contact centre IVR best practices to improve CX
5. Four CRM trends driving CRM innovation

Strategy guides & special reports

1. Seven predictions insurance experiences in 2021
2. CXaaS: The future of customer experience
3. How to elevate your customer's journey in five simple steps
4. Four reasons why you should use the right CX partner for your outsourcing needs
5. EMEA CX trends: The 2021 edition

The CX Pod Europe episodes

1. How to navigate the complexity of digital transformation
2. From outsourcing to orchestration
3. Auto brands need to educate potential EV customers and future-proof their CX
4. Your chatbot will talk to you now
5. Need to influence and attract today's 'always-on' shoppers