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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

How to Navigate the Complexity of Digital Transformation

June 10, 2021

Episode 11 of the CX Pod Europe sees host Mark Hillary interview Iain Banks, EMEA Group Vice-President at TTEC and Bas Diepen, VP Alliance & Channels at Genesys as they discuss their newly formed partnership in EMEA, provide a preview to their forthcoming webinar ‘How to Navigate the Complexity of Digital Transformation’, as well as give their views on the CX industry and current market trends.

Host: Mark Hillary – CX Analyst & Author.
Invitees: Iain Banks, EMEA Group Vice-President at TTEC,
Bas Diepen, VP Alliance & Channels at Genesys.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Join TTEC & Genesys for an exclusive webinar on How to Navigate the Complexity of Digital Transformation. Watch the webinar on-demand, featuring guest speaker Gilles Talbot, Strategic Business Consulting Director at Genesys.