Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
The Need to Influence and Attract today’s ‘always-on’ ShoppersMay 5, 2021
Mark Hillary again deputises for TTEC conducting an interview with Miya Knights, Global Content Strategist at Poq, Retail Technology Magazine Publisher, Author and Consultant. Mark and Miya discuss the move to self-service and low-touch environments for Retailers due to the global pandemic, including behavioural shifts and trends such as an increased focus on mobile and apps.
Host: Mark Hillary – CX Analyst & Author.
Invitee: Miya Knights, Global Content Strategist at Poq, Retail Technology.
Magazine Publisher, Author and Consultant.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk