October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Retail and eCommerce Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned.
September 29, 2022 Customer Strategist Communications The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Financial Technology Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception.
September 28, 2022 Customer Strategist Travel and Hospitality BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program.
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
