June 13, 2023 Glossary Term High Tech Hypergrowth Hypergrowth is when an organization experiences product-market fit and growth from infancy to maturity rapidly.
June 12, 2023 Glossary Term Customer Turnover Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
June 9, 2023 Glossary Term Customer Attrition Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 9, 2023 Glossary Term Cross-selling Cross-selling describes when a company suggests and sells complimentary or other products to existing customers during the buying process or expanding the number of the customer is currently purchasing from you.
June 8, 2023 Glossary Term Annualized Contract Value (ACV) Annualized Contract Value is calculated by dividing the Total Contract Value (TCV) by the term of the contract.
June 8, 2023 Glossary Term Addressable Market Addressable Market is the portion of the market that is available for capture on an annual basis.
March 14, 2023 Service Sales Chat Boost revenue and grow customer engagement with digital’s fastest-growing channel.
