June 27, 2023 Datasheet Fueling growth through data-led sales The fight for customers has never been fiercer
June 27, 2023 Datasheet Our impact in Public Sector Delivering 5-star CX for public service Public Sector and Government
June 27, 2023 Datasheet Our impact in High Tech Cutting-edge CX connecting people and digital High Tech
June 27, 2023 Datasheet Our impact in Healthcare Building long-term loyalty and a healthier bottom line Healthcare
June 27, 2023 Datasheet Our impact in Communications and Media Building long-term loyalty and a healthier bottom line Communications
June 14, 2023 Glossary Term Upsell Upselling is sales opportunity to get customers to buy an upgraded or premium product or service of what was originally being purchased.
June 13, 2023 Glossary Term Inside Sales Inside Sales is a sales process remote sales teams use instead of face-to-face sales.
June 13, 2023 Glossary Term Indirect Sales Indirect Sales represents a sales process where purchases are made through a third-party indirect sales channel (i.e. channel partners, sales partners, affiliates, or resellers) rather than through a company’s own internal sellers.
June 13, 2023 Glossary Term Hypergrowth Hypergrowth is when an organization experiences product-market fit and growth from infancy to maturity rapidly. High Tech
June 12, 2023 Glossary Term Customer Turnover Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 12, 2023 Glossary Term Customer Lifecycle Customer lifecycle is the various stages a customer goes through- the beginning, during, and after- in a transaction.
