July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce Transforming returns hassle into a CX win A great retail experience shouldn’t stop at checkout
July 9, 2025 Customer Strategist Perspectives Transform sales coaching into a strategic growth lever with AI
March 4, 2025 Datasheet Financial Services and Insurance A wealth of CX expertise and experience CX that delivers—without the headaches
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
January 22, 2025 Blog Communications Telecom CX trends: Connect service and sales to maximize customer value
December 3, 2024 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences
November 21, 2024 Case Study Automotive AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
