June 27, 2023 Datasheet Travel and Hospitality Our impact in Travel and Hospitality Destination: amazing CX
June 27, 2023 Datasheet Public Sector and Government Our impact in Public Sector Delivering 5-star CX for public service
June 27, 2023 Datasheet High Tech Our impact in High Tech Cutting-edge CX connecting people and digital
June 27, 2023 Datasheet Healthcare Our impact in Healthcare Building long-term loyalty and a healthier bottom line
June 27, 2023 Datasheet Communications Our impact in Communications and Media Building long-term loyalty and a healthier bottom line
June 14, 2023 Glossary Term Upsell Upselling is sales opportunity to get customers to buy an upgraded or premium product or service of what was originally being purchased.
June 13, 2023 Glossary Term Inside Sales Inside Sales is a sales process remote sales teams use instead of face-to-face sales.
June 13, 2023 Glossary Term Indirect Sales Indirect Sales represents a sales process where purchases are made through a third-party indirect sales channel (i.e. channel partners, sales partners, affiliates, or resellers) rather than through a company’s own internal sellers.
June 13, 2023 Glossary Term High Tech Hypergrowth Hypergrowth is when an organization experiences product-market fit and growth from infancy to maturity rapidly.
June 12, 2023 Glossary Term Customer Turnover Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
