Special Report

11 ways to grow your business with inside sales outsourcing

Sales outsourcing trends and best practices to
help keep your business agile and innovative

The ability to up your sales processes relies not on the individual sales agents, but the group's ability to recognize and act on change together. This is why partnering with sales outsourcing companies has grown as an effective way to work smarter, not harder. In this strategy guide, learn how outsourcing inside sales can increase sales leads, enhance your sales funnel, and grow customer lifetime value.


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Inside sales outsourcing companies can provide core competencies, specialized knowledge, and industry and technical sales resources

The need for scalability, speed, and focus are essential skills, and outsourcing sales is a proven way for companies to quickly and effectively drive revenue. An outsourced inside sales team can help your company reach its long term sales goals by leveraging highly skilled sales reps, enhancing hiring and training to scale quickly, and optimizing sales programs with advanced sales analytics.

Read our Inside Sales Outsourcing strategy guide to learn:

  • The financial value of working with a sales outsourcing company
  • 11 ways an outsourced sales firm can help you work smarter, not harder
  • How to reap the benefits of utilizing outsourced sales professionals
  • Four case study examples of inside sales outsourcing delivering results

The benefits of outsourcing inside sales


improve sales funnel and lead generation icon

Identify ideal customer
profiles and total
addressable marketing

outsourced teams to increase sales icon

Identify specific
goals and KPIs to
increase sales


business growth with predictive modeling icon

Use fit and intent
data for predictive

Improve ROI and sales processes icon

Focus on the ROI
to determine strategies
with the best results

We’re a sales partner that helps companies find, acquire, and engage customers at the right time with the right offers.

  • Inside sales as a service: Our inside sales outsourcing sales reps utilize the most advanced marketing, sales, and automation technologies to help you gain customers, improve customer loyalty, and increase customer lifetime value.
  • Manage B2B and B2C campaigns: Measure and drive targeted prospects, build trusted relationships, and improve b2c and b2b lead generation with campaign strategy, optimization, and advanced analytics.
  • New customer acquisition: Use smart analytics and gainful insights to qualify leads, close deals, and create business growth faster and cheaper.
  • Search to sales: The days of call center sales representatives just cold calling prospects is over. Instead, utilize the advanced analytics and journey mapping capabilities of an outsourcing partner to sync online and offline journeys, optimize your sales efforts, and ensure every conversation is timed perfectly.
  • Cross-sell & upsell: Increase the lifetime value and incremental revenue of customers and decision makers by tailoring offers to complement and enhance their satisfaction.
  • Onboarding & Welcome: Deliver targeted communications during the onboarding process when a new contact enters your marketing database, whether through online or offline sales conversion.
  • Loyalty optimization and churn reduction: Our inside sales outsourcing services help you leverage a proactive, data-driven process that builds loyalty and expands your share of wallet.
  • Innovation and incubation: A professional sales outsourcing firm can help your internal teams test new sales and marketing strategies, enter a greenfield market, or introduce a new product or service.
  • Advanced sales analytics: Our B2C and B2B inside sales outsourcing teams help you unlock key metrics to reduce customer churn, calculate customer lifetime value, and accelerate the sales pipeline.
  • Outsourced sales for startups: Our outsourced inside sales business models for startups and hypergrowth companies provide brands with a people-first approach, deployed in a flexible, agile model.

Our award-winning approach to sales and marketing delivers business results

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. TTEC Digital delivers outcome-based, human centric, tech-enabled, insight-driven customer experience solutions. TTEC Engage operates customer acquisition, care, fraud prevention and detection, and content moderation services. These two offerings combined deliver flexible and extensible customer experience solutions at scale. Founded in 1982, with 58,000+ employees and offices on six continents across the globe, the company and its employees are proud to live by a set of customer-focused values that guide relationships with clients, their customers, and each other.


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Learn how an inside sales outsourcing company can help you grow your business