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Customer Acquisition as a Service

Insight-based and outcome-driven

We help you find, acquire, and engage customers across all channels.

Kickstart your Customer Acquisition

 
 

Sales and Revenue Growth Solutions for the entire customer lifecycle

"TTEC is a fantastic partner helping drive new incremental revenue, exceed our customers' expectations, drive innovation, represent our brand and maximize profitability."
-VP Sales, TTEC Customer
 
 
  • Demand and Acquisition
  • Growth and Expansion
  • Retention and Loyalty
  • Advanced Analytics

Our Demand and Acquisition solutions optimize buying journeys for acquiring new customers, leverage technology and analytics to deliver personal experiences, and help optimize your digital marketing strategies to increase the quantity and quality of leads.

B2B and B2C Campaign Management and Optimization

Design engagement strategies with the right marketing campaigns and advanced analytics to measure targeted prospects, build trusted relationships, and achieve sales goals.

Search to Sales

Connect the on-line and off-line journey and optimize lead nurturing by entering the conversation at the relevant time with the right messaging.

New Customer Acquisition

Achieve lower customer acquisition costs through lead generation best practices and analytics.

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Our Growth and Expansion solutions are an end-to-end service that leverages technology and a team of specially trained sales professionals to provide cost effective ways for brands to drive new revenue and grow their business.

Account Management

Manage customer lifecycle stages through advanced analytics and the identification of key events that drive customer success.

Cross-sell & Upsell

Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction.

Service to Sales

Turn your customer service center into a revenue driver with our training and technology.

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Our Retention and Loyalty solutions foster long-lasting relationships and help brands create memorable experiences in the moments that matter to build customer loyalty with every interaction.

Onboarding & Welcome

Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.

Win-back Campaigns

Bring your customers back to you through personalized win-back campaigns & outreach

Churn Reduction

Address at-risk customers and improve customer retention through a data-driven, personalized approach.

Account Management

Manage customer lifecycle stages and identify key events that drive customer success.

Loyalty Optimization

Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.

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Our Advanced Analytics solutions help you get a 360° view of the customer journey and understand customers expectations and needs in order to find, grow, and prioritize your best sales opportunities.

Speech Analytics

Automate your ability to analyze all interactions to improve operational performance and gather key business intelligence and customer insights.

Growth Analytics

Through a combination of technology and services our growth analytics team calculates customer lifetime value, predicts future behavior, and identifies customers likely to churn,

Learn more about our
Speech Analytics solutions >>
Learn more about our
Growth Analytics solutions >>

 
 
 

A data-driven approach that scales to increase revenue and reduce cost of sales

Using predictive modeling, digital technologies and live channels, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for B2B and B2C brands.
 
Fit
Intent
Engage
Convert
increase lead generation and conversion
Cost of sales 
Sales velocity 
Sales process best practices
  • Score accounts and leads on best fit
  • Pass leads to sales at the right time
  • Spend time on the most valuable accounts
  • Identify business in-market for specific services
  • Create profile of prospect
  • Behavioral segmentation and predictive modeling
  • Test and measure enriched data
  • Engage in the customer’s channel of choice
  • Align marketing, inside sales and field sales for a cohesive customer journey that drives a lift in results
What success looks like
  • 150% lift in results through advanced analytics
  • 26% rep efficiency gains
  • Growth conversion rates from 3% (cold) to 66%
  • 20% increase in cross-sell/up-sell opportunities
  • $100m in sales referred leads that converted
 

How we deliver

"TTEC analytics teams are rock stars, we’ve had an official day of recognition declared for them and their support"
- VP Marketing, TTEC Customer
 
Improve your customer acquisition process with AI powered sales associate recruiting
AI powered recruiting

We utilize predictive pre-hire assessments and AI enabled testing. With this AI powered recruiting process we are able to determine a strong candidate fit across your brand and the candidate's ability to execute & sell.

  • 10% increase in class fill rates
  • 100% increase in applicant-to-interview rate
 
Optimize your sales team with gamification
Performance management and gamification

Enhanced tools and analytics enable tailored sales rep training that will set your program up for success.

  • On-Floor circle coaching
  • Variable compensation & reward program
  • Gamification drives performance and provides real time visibility
  • Platinum Club for top performing reps
 
Our specialized sales training and coaching will help you grow your business
Specialized sales training and coaching

Simulation and AI enhanced new hire training that is custom tailored to each client's specific outcomes and objectives results in:

  • 50% improvement in associate speed-to-performance
  • 33% reduced training time
  • 50% reduction in nesting time
 
Our customer acquisition strategy is driven by analytics
Sales driven by analytics

TTEC integrates data from a variety of sources, rapidly visualizes the information, analyze it for key insights, predicts what will happen next, and then prescribes the best actions to optimize business results.

 
 
 
 

Start selling more today, make us an extension of your sales team

Our customer acquisition strategy and end-to-end, data driven customer acquisition services will help you grow your business, and our customer loyalty solutions will help you retain customers.

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