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Customer
Acquisition
Services

Insight-based and outcome-driven. We help you find,
acquire, and engage customers across all channels.

Our customer acquisition services, powered by advanced growth analytics, help you find and engage customers across all channels. Learn how our demand acquisition solutions and customer retention strategies can help grow your business.

Demand and acquisition
  • B2B Campaign Management
  • B2C Campaign Management
  • Lead Gen / Customer Acquisition
  • End to end sales
Growth and expansion
  • Account Management
  • Cross-sell and Upsell
  • Service to Sales
  • Channel / Partner sales support
Retention and loyalty
  • Win-back Campaigns
  • Loyalty Optimization
  • Churn Reduction
  • Onboarding / Utilization Enrichment

Ready to gain more customers?

Sales and Revenue Growth Solutions for the entire customer lifecycle

Our Demand and Acquisition solutions optimize buying journeys for acquiring new customers, leverage technology and analytics to deliver personal experiences, and help optimize your digital marketing strategies to increase the quantity and quality of leads.

  • B2B and B2C Campaign Management and Optimization
    Design engagement strategies with the right marketing campaigns and advanced analytics to measure targeted prospects, build trusted relationships, and achieve sales goals.
  • Search to Sales
    Connect the on-line and off-line journey and optimize lead nurturing by entering the conversation at the relevant time with the right messaging.
  • New Customer Acquisition
    Achieve lower customer acquisition costs through lead generation best practices and analytics.

Our Growth and Expansion solutions are an end-to-end service that leverages technology and a team of specially trained sales professionals to provide cost effective ways for brands to drive new revenue and grow their business.

  • Account Management
    Manage customer lifecycle stages through advanced analytics and the identification of key events that drive customer success.
  • Cross-sell & Upsell
    Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction.
  • Service to Sales
    Turn your customer service center into a revenue driver with our training and technology.

Our Retention and Loyalty solutions foster long-lasting relationships and help brands create memorable experiences in the moments that matter to build customer loyalty with every interaction.

  • Onboarding & Welcome
    Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.
  • Win-back Campaigns
    Bring your customers back to you through personalized win-back campaigns & outreach
  • Churn Reduction
    Address at-risk customers and improve customer retention through a data-driven, personalized approach.
  • Account Management
    Manage customer lifecycle stages and identify key events that drive customer success.
  • Loyalty Optimization
    Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.

Our Advanced Analytics solutions help you get a 360° view of the customer journey and understand customers expectations and needs in order to find, grow, and prioritize your best sales opportunities.

  • Speech Analytics
    Automate your ability to analyze all interactions to improve operational performance and gather key business intelligence and customer insights.
  • Growth Analytics
    Through a combination of technology and services our growth analytics team calculates customer lifetime value, predicts future behavior, and identifies customers likely to churn,

Our customer acquisition solutions
can help you achieve 5:1 ROI Ratio

With 35+ years of experience, we use the most advanced marketing, sales, and automation technologies available to execute on our three core offerings of demand & acquisition, growth & expansion, and retention & loyalty.

A data-driven approach that scales to increase revenue and reduce cost of sales

Using predictive modeling, digital technologies and live channels, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for B2B and B2C brands.

Fit

  • Sales process best practices
  • Score accounts and leads on best fit
  • Pass leads to sales at the right time
  • Spend time on the most valuable accounts

Intent

  • Identify business in-market for specific services
  • Create profile of prospect
  • Behavioral segmentation and predictive modeling
  • Test and measure enriched data

Engage

  • Engage in the customer’s channel of choice
  • Align marketing, inside sales and field sales for a cohesive customer journey that drives a lift in results

Convert

  • What success looks like:
  • 150% lift in results through advanced analytics
  • 26% rep efficiency gains
  • Growth conversion rates from 3% (cold) to 66%
  • 20% increase in cross-sell/up-sell opportunities

Sales Accelerators: How we deliver

Our sales outsourcing solutions are powered by AI, analytics, performance management and enhanced training accelerate your sales process.

AI powered recruiting

We utilize predictive pre-hire assessments and AI enabled testing. With this AI powered recruiting process we are able to determine a strong candidate fit across your brand and the candidate's ability to execute & sell.

  • 10% increase in class fill rates
  • 100% increase in applicant-to-interview rate

Performance management and gamification

Enhanced tools and analytics enable tailored sales rep training that will set your program up for success.

  • On-Floor circle coaching
  • Variable compensation & reward program
  • Platinum Club for top performing associates

Specialized sales training and coaching

Simulation and AI enhanced new hire training that is custom tailored to each clients specific outcomes and objectives results in:

  • 50% improvement in associate speed-to-performance
  • 33% reduced training time
  • 50% reduction in nesting time

Sales driven by analytics

Our customer acquisition process integrates data from a variety of sources, rapidly visualizes the information and analyzes it for key insights, This allows us to predict what will happen next, and prescribe the best actions to optimize business results.

GET RESULTS WITH OUR GROWTH SPECIALISTS

As a leading sales outsourcing company, we help you find,
acquire, and engage customers across all channels.

150%

Lift in incremental revenue using advanced analytics and our operations expertise, we identified, acquired, and grew the highest value

See how

30%

Less erosion Managed SMB accounts throughout customer journey, including new business and providing personalized intro to rewards program, which increased brand loyalty.

See how

26%

Increase in sales with advanced analytics and sales training.

See how
Start selling more today, make us an extension of your sales team Our customer acquisition strategy and end-to-end, data driven customer acquisition services will help you grow your business, and our customer loyalty solutions will help you retain customers.