AI powered recruiting
We utilize predictive pre-hire assessments and AI enabled testing. With this AI powered recruiting process we are able to determine a strong candidate fit across your brand and the candidate's ability to execute & sell.
- 10% increase in class fill rates
- 100% increase in applicant-to-interview rate
Performance management and gamification
Enhanced tools and analytics enable tailored sales rep training that will set your program up for success.
- On-Floor circle coaching
- Variable compensation & reward program
- Gamification drives performance and provides real time visibility
- Platinum Club for top performing reps
Specialized sales training and coaching
Simulation and AI enhanced new hire training that is custom tailored to each client's specific outcomes and objectives results in:
- 50% improvement in associate speed-to-performance
- 33% reduced training time
- 50% reduction in nesting time
Sales driven by analytics
TTEC integrates data from a variety of sources, rapidly visualizes the information, analyze it for key insights, predicts what will happen next, and then prescribes the best actions to optimize business results.