Customer Acquisition,
Retention, and Expansion
Our Customer Acquisition Retention and Expansion solutions
help brands keep customers happy, reduce churn, and build
relationships that increase advocacy and lifetime value.
Customer Acquisition,
Retention, and Expansion
Our Customer Acquisition Retention and Expansion solutions
help brands keep customers happy, reduce churn, and build
relationships that increase advocacy and lifetime value.
Customers have more options than ever before
This means that one negative interaction can send a customer straight to a competitor. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time.
Proactive strategies that engage and retain customers
Your best customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue. Our Retention + Expansion approach is an integrated end-to-end solution that leverages technology and a team of specially-trained sales professionals to help brands drive new revenue and keep existing customers happy.
Keep your customers happy and grow your business by growing existing relationships. Our customer experience journey mapping and churn prediction analytics help brands understand purchase cycles and implement steps to stop a customer from leaving. And our omnichannel retention and upsell programs reduce customer attrition and build relationships that will increase over a lifetime.
Increased retention leads to increased sales
After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones.
Bain
Retention + Expansion Solutions
Onboarding & Welcome
Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.
Account Management
Manage customer lifecycle stages through the identification of key events that drive customer success.
Churn Reduction
Address at-risk customers and improve customer retention through a data-driven, personalized approach.
Cross-sell & Upsell
Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their lives.
Service to Sales
Turn your customer service center into strategic revenue driver with proprietary training and technology.
Loyalty
Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.
Customer Acquisition, Retention, and Expansion Resources
Client Story
Learn how a leading auto manufacturer drove customer loyalty with an integrated customer experience approach.
Client Story
Leading airline loyalty program embarks on CX transformation while reducing costs by 50%.
White Paper
Learn how to leverage data and uncover actionable customer insights.
Customer Strategist Journal
Five ways to build value by making a genuine connection with customers.
More insights from TTEC
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Snapping up fans and sales with Facebook ads
Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
Read the case study -
Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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Customers last when you put them first
Download the datasheet -
Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study -
2024 Enrollment Season: Another year of stellar conversion with improved attrition
Speed to proficiency a key ingredient of enrollment success for multiple clients
Read the white paper -
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Upselling in the contact center? Make it part of your retail strategy
Read the blog post -
Answer the call for better CX: Know what customers want
How to serve the top 5 customer intents for telecom
Read the strategy guide -
Want to jump-start revenue development? You need a real partner
Read the blog post -
Open enrollment triumphs light path to record-breaking results
With TTEC as your partner, record-breaking results are within reach
Read the white paper -
Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy
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Sales outsourcing ROI worksheet
How much ROI can your company realize through outsourcing?
Download the toolkit