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Retention + Expansion

Grow your customer base, don’t just replace it

Our Retention + Expansion solutions help brands keep customers happy, reduce churn, and build relationships that increase advocacy and lifetime value.

 

Customers have more options than ever before

This means that one negative interaction can send a customer straight to a competitor. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time.

 
Proactive strategies that engage and retain customers

Your best customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue. Our Retention + Expansion approach is an integrated end-to-end solution that leverages technology and a team of specially-trained sales professionals to help brands drive new revenue and keep existing customers happy.

 

Increased retention leads to increased sales

Keep your customers happy and grow your business by growing existing relationships. Our customer experience journey mapping and churn prediction analytics help brands understand purchase cycles and implement steps to stop a customer from leaving. And our omnichannel retention and upsell programs reduce customer attrition and build relationships that will increase over a lifetime.

 
After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones.

Bain

Retention + Expansion Solutions

Onboarding & Welcome

Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.

Account Management

Manage customer lifecycle stages through the identification of key events that drive customer success.

 
Churn Reduction

Address at-risk customers and improve customer retention through a data-driven, personalized approach.

Cross-sell & Upsell

Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their lives.

 
Service to Sales

Turn your customer service center into strategic revenue driver with proprietary training and technology.

Loyalty

Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.

 
Ready, Set, Go!
Client Story
Ready, Set, Go!

Learn how a leading auto manufacturer drove customer loyalty with an integrated customer experience approach.

Read more
Sky’s the Limit
Client Story
Sky’s the Limit

Leading airline loyalty program embarks on CX transformation while reducing costs by 50%.

Read more
Know More, Sell More
White Paper
Know More, Sell More

Learn how to leverage data and uncover actionable customer insights.

Read more
Drive Sales via Digital Engagement
Customer Strategist Journal
Small Customer Gestures Speak Volumes

Five ways to build value by making a genuine connection with customers.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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