Grow your customer base
Customer Acquisition, Retention, and Expansion
Our Customer Acquisition Retention and Expansion solutions help brands keep customers happy, reduce churn, and build relationships that increase advocacy and lifetime value.
Customers have more
options than ever before
This means that one negative interaction can send a customer straight to a competitor. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time.
Proactive strategies that engage and retain customers
Your best customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue. Our Retention + Expansion approach is an integrated end-to-end solution that leverages technology and a team of specially-trained sales professionals to help brands drive new revenue and keep existing customers happy.
Increased retention leads to increased sales
Keep your customers happy and grow your business by growing existing relationships. Our customer experience journey mapping and churn prediction analytics help brands understand purchase cycles and implement steps to stop a customer from leaving. And our omnichannel retention and upsell programs reduce customer attrition and build relationships that will increase over a lifetime.
After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones.
Bain
Retention + Expansion Solutions
Onboarding & Welcome
Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.
Account Management
Manage customer lifecycle stages through the identification of key events that drive customer success.
Churn Reduction
Address at-risk customers and improve customer retention through a data-driven, personalized approach.
Cross-sell & Upsell
Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their lives.
Service to Sales
Turn your customer service center into strategic revenue driver with proprietary training and technology.
Loyalty
Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.
Customer Acquisition, Retention, and Expansion Resources
Client Story
Ready, Set, Go!
Learn how a leading auto manufacturer
drove customer loyalty with an integrated
customer experience approach.
Client Story
Sky’s the Limit
Leading airline loyalty program embarks on
CX transformation while reducing costs by 50%.
White Paper
Know More,
Sell More
Learn how to leverage data and uncover actionable customer insights.
Read more
Customer Strategist Journal
Small Customer Gestures
Speak Volumes
Five ways to build value by making a genuine connection with customers.
Read more