Retention & Expansion
Grow your customer base,don’t just replace it
Our Retention + Expansion solutions help brands keep customers happy, reducechurn, and build relationships that increase advocacy and lifetime value.
Customers have more
options than ever before
This means that one negative interaction can send a customer straight to a competitor. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time.
Proactive strategies that engage and retain customers
Your best customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue. Our Retention + Expansion approach is an integrated end-to-end solution that leverages technology and a team of specially-trained sales professionals to help brands drive new revenue and keep existing customers happy.
Increasedretention leads to increased sales
Keep your customers happy and grow your business by growing existing relationships. Our customer experience journey mapping and churn prediction analytics help brands understand purchase cycles and implement steps to stop a customer from leaving. And our omnichannel retention and upsell programs reduce customer attrition and build relationships that will increase over a lifetime.
After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones.
Retention + Expansion Solutions
Onboarding & Welcome
Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.
Manage customer lifecycle stages through the identification of key events that drive customer success.
Address at-risk customers and improve customer retention through a data-driven, personalized approach.
Cross-sell & Upsell
Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their lives.
Service to Sales
Turn your customer service center into strategic revenue driver with proprietary training and technology.
Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.