June 9, 2023 Glossary Term Customer Attrition Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 9, 2023 Glossary Term Cross-selling Cross-selling describes when a company suggests and sells complimentary or other products to existing customers during the buying process or expanding the number of the customer is currently purchasing from you.
June 8, 2023 Glossary Term Annualized Contract Value (ACV) Annualized Contract Value is calculated by dividing the Total Contract Value (TCV) by the term of the contract.
June 8, 2023 Glossary Term Addressable Market Addressable Market is the portion of the market that is available for capture on an annual basis.
March 14, 2023 Service Sales Chat Boost revenue and grow customer engagement with digital’s fastest-growing channel.
March 1, 2023 Podcast Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector Travel and Hospitality
February 24, 2023 Customer Strategist Perspectives Sales team falling short? Ditch these old-school team building methods An outdated way of thinking could be holding you back
February 24, 2023 White Paper Open enrollment triumphs light path to record-breaking results With TTEC as your partner, record-breaking results are within reach Healthcare
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
