March 10, 2023 Datasheet Retail and eCommerce Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail
February 24, 2023 Customer Strategist C-Suite Strategies Retail and eCommerce Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
November 30, 2022 Trends Report CEI market study on customer intelligence and analytics, featuring TTEC
November 28, 2022 Blog Healthcare Payers Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
October 24, 2022 Blog Retail and eCommerce Data offers glimpses into the future that can help restaurants today
October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 30, 2022 Customer Strategist Capturing the Voice of the Customer Extends Well Beyond Surveys Mix and match insight from a variety of customer feedback tools.
