June 12, 2023 Glossary Term Customer Satisfaction Rating (CSAT) Customer Satisfaction Score or CSAT is a simple customer satisfaction survey methodology that measures a customer's satisfaction with an organization.
June 9, 2023 Glossary Term Customer Intelligence Customer Intelligence (CI) is information pulled from both internal and external sources of customer data.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Contact Center Analytics Contact Center Analytics are the analysis of standard contact center metrics to identify trends, impacts, causes and results.
June 8, 2023 Glossary Term Brand Loyalty Brand loyalty is a type of emotional tie that consumers have with a brand that leads them to continue to purchase, recommend, and stay with a brand over time.
April 4, 2023 Tips and Takeaways Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator
March 10, 2023 Datasheet Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail Retail and eCommerce
February 24, 2023 Customer Strategist C-Suite Strategies Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth Retail and eCommerce
