September 29, 2022 Customer Strategist The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers. Property and Casualty Insurance
September 29, 2022 Customer Strategist Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators. Communications
September 29, 2022 Customer Strategist Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations. Media and Entertainment
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception. Financial Technology
September 28, 2022 Customer Strategist BalticMiles Crowdsources Its Growth Strategy Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program. Travel and Hospitality
September 28, 2022 Customer Strategist In Depth B2B sales will never be the same 6 strategies to future-proof your sales efforts.
September 28, 2022 Customer Strategist Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers. Automotive
September 28, 2022 Customer Strategist Applying Customer Analytics for Business Success Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
September 27, 2022 Customer Strategist Algorithms Empower Consumers Predictive techniques, once the domain of corporate scientists, shift to ordinary people.
