September 28, 2022 Customer Strategist Automotive Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers.
September 28, 2022 Customer Strategist Applying Customer Analytics for Business Success Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
September 27, 2022 Customer Strategist Algorithms Empower Consumers Predictive techniques, once the domain of corporate scientists, shift to ordinary people.
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
September 26, 2022 Blog Communications 8 Innovative Ways to Drive Mobile Data Growth Eight popular initiatives that are being used by mobile telecom operators globally.
September 23, 2022 Customer Strategist Industry Insights Healthcare 5 tips for opening healthcare’s digital front door Create better healthcare experiences for patients and members with digital tools and empathy.
September 23, 2022 Customer Strategist 5 Customer Analytics Benefits for senior management to optimize enterprisewide
September 22, 2022 Customer Strategist 4 Ways to Leverage Contact Center Insights Take advantage of the hidden customer data treasures in your call center
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 21, 2022 Blog 4 CX Metrics That Reveal a More Complete Customer Picture Rethink customer survey metrics to accurately measure CX transformation.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
