July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
April 30, 2021 Case Study Retail and eCommerce Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs
April 30, 2021 Case Study Retail and eCommerce Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
March 17, 2021 Case Study Public Sector and Government Sales and Analytics Expertise Pack Pipeline with Qualified Leads, Meetings TTEC sales experts transformed a utility company’s underperforming sales pipeline into a powerful lead generator
March 12, 2021 Case Study Automotive Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win
March 10, 2021 Blog Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics
