March 30, 2020 Client Story Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care Healthcare Providers
March 17, 2020 White Paper What We Learned When Investigating Mobile Messaging CX at 20+ Companies Today's top CX leaders are using Messaging, Apple Business Chat, and Live Chat as the go-to B2C communication channel during challenging times, like the coronavirus outbreak.
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
January 15, 2020 Customer Strategist Customer experience digital transformation ecosystem built with innovative technology 5 steps to customer-centric digital transformation built on a cohesive customer experience technology stack.
