Data Analytics Resources | TTEC

July 10, 2019 Blog

Become Pitch Perfect with Speech Analytics
June 27, 2019 Blog

Real Time Speech Analytics to Power Voice of the Customer Insights
June 20, 2019 White Paper

CultureCX

Why Employee Happiness is Good for Business
June 5, 2019 Cheat Sheet

5 ways to get ahead in the race to Contact Center Automation
May 30, 2019 Cheat Sheet

How to Extract the Top 3 Contact Center CX Metrics that Matter
May 21, 2019 Cheat Sheet

3 Surefire Ways to Reduce Absenteeism in the Workplace
May 7, 2019 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
March 6, 2019 Blog

For Actionable Customer Intelligence, Try Small Data
March 6, 2019 Case Study Automotive

Human touch + data-driven insights = SMB growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships
February 22, 2019 Blog Healthcare Payers

4 Ways to Rethink Health Insurance Open Enrollment
February 12, 2019 Blog Property and Casualty Insurance

Can We Millennialize Insurance?
February 7, 2019 Podcast

HR tackles CX employment challenges with data-driven people strategies