Data Analytics Resources

How to Extract the Top 3 Contact Center CX Metrics that Matter

3 Surefire Ways to Reduce Absenteeism in the Workplace

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates

For Actionable Customer Intelligence, Try Small Data

Human touch + data-driven insights = SMB growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships

4 Ways to Rethink Health Insurance Open Enrollment

Can We Millennialize Insurance?

HR tackles CX employment challenges with data-driven people strategies

The 3 Customer Journey Layers that create the most impactful CX Maps

Connect With Humans, Not Consumers

Research Shows Digital Transformation Maturity Across the Enterprise

Key Customer Takeaways from Retail’s Biggest Event

Company