May 8, 2018 Client Story Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
April 11, 2018 Customer Strategist Fly Fishing in the Big Data Lake Knowing where and how to cast your insights line makes all the difference in what you catch.
January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
