January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
August 24, 2017 Case Study Financial Services and Insurance Offer optimization boosts credit card rewards program results
July 12, 2017 Customer Strategist Unlock Employee Potential with Data-driven Insight When margins are razor thin, insight into future employee performance is a critical asset.
