May 5, 2017 Client Story Customer Insights Power Growth A logistics company used advanced customer intelligence insights to drive sales from busy customers
April 21, 2017 Customer Strategist Finding Strength in Weak Signals Measure new customer experience metrics for an agile world.
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
January 19, 2017 Blog Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights Retail and eCommerce
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 5, 2017 Customer Strategist The Data-Driven Traveler Digital trends are transforming the travel industry. Travel and Hospitality
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
