August 20, 2025 Blog Healthcare Providers Contact center KPIs that actually matter for patient experience
July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
