June 24, 2024 Case Study Communications Wireless sales see 45% lift to the tune of $1.5B The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
May 14, 2024 Case Study Communications A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
April 18, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
