April 23, 2024 Client Story Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity Retail and eCommerce
March 29, 2024 Client Story Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale High Tech
March 28, 2024 Client Story Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75% Hypergrowth and Startups
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
February 29, 2024 White Paper Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience Financial Services and Insurance
January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
December 4, 2023 Blog Retailers: Combat fraud this holiday season (and beyond) with machine learning Retail and eCommerce
November 17, 2023 Blog Improve financial services CX in 2024 by understanding customers better Financial Services and Insurance
November 14, 2023 Industry Solution Advanced Sales Analytics for Automotive Analytics and sales expertise to drive upgrades and new ownership, and to help you find your best sales opportunities. Automotive
