February 29, 2024 White Paper Financial Services and Insurance Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
December 4, 2023 Blog Retail and eCommerce Retailers: Combat fraud this holiday season (and beyond) with machine learning
November 17, 2023 Blog Financial Services and Insurance Improve financial services CX in 2024 by understanding customers better
November 14, 2023 Industry Solution Automotive Advanced Sales Analytics for Automotive Analytics and sales expertise to drive upgrades and new ownership, and to help you find your best sales opportunities.
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Speech Analytics Speech Analytics are the analysis of transcribed voice and ingested text engagements along with metadata including CRM and notes to identify trends, voice-of-the-customer insights, performance drivers, and other insights.
June 14, 2023 Glossary Term Single Customer View A Single Customer View (Propensity Modeling) is an aggregated, consistent, and holistic representation of an organization's customer data.
June 13, 2023 Glossary Term Prescriptive Analytics Prescriptive Analytics prescribe and drive the behavior of a customer to act in a desired way toward a desired outcome based on the interpretation and analysis of multiple data sources.
