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Glossary

Customer Satisfaction Rating (CSAT)

TTEC | Glossary | Customer Satisfaction Rating (CSAT)

Customer Satisfaction Rating (CSAT)

Customer Satisfaction Score or CSAT is a simple customer satisfaction survey methodology that measures a customer's satisfaction with an organization. It's calculated by asking questions about the customer's experience, which is formatted into a survey scale that can range from 1-3, 1-5, or 1-10.