June 9, 2023 Glossary Term Customer Churn Customer churn refers to customers or subscribers who have ceased doing business with a company over a certain amount of time.
June 9, 2023 Glossary Term Customer Care Customer Care is the quality of a customer's interaction with an organization.
June 9, 2023 Glossary Term Contact Center Outsourcing The process of recruiting resources for a contact center outside of its organization to fill a task.
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
May 11, 2023 Blog Media and Entertainment 4 ways a cloud-based contact center can help your gaming brand
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
