October 3, 2024 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
September 20, 2024 Customer Strategist Perspectives Hypergrowth and Startups 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner
September 17, 2024 Customer Strategist Perspectives Winning the season: 4 ways to maintain stellar CX during volume spikes Navigate cyclical surges easily with the right people and technology
September 13, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
