June 13, 2023 Glossary Term Scale first CCO Scale first CCO are executives like Chief Customer Officers and others who are looking to scale their Call Center Outsourcing operations, focused on strong minimal delivery and capabilities and a base price.
June 13, 2023 Glossary Term Performance-based Contracts Performance-based contracts are contract terms that reward the partner for results and achievements rather than operational milestones.
June 13, 2023 Glossary Term Outsourcing Outsourcing is a process in which an organization recruits another organization or individual to carry out tasks, handle operations, or provide services.
June 13, 2023 Glossary Term Onshore Outsourcing Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
June 13, 2023 Glossary Term Offshoring Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
June 13, 2023 Glossary Term Offshore Outsourcing Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
June 13, 2023 Glossary Term Nearshore Outsourcing Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services.
June 13, 2023 Glossary Term Inbound Call Center An Inbound Call Center (or Inbound Contact Center) handle incoming calls from customers and businesses who need customer support or technical support concerning the products and services an organization provides.
June 13, 2023 Glossary Term Hosted Contact Center A Hosted Contact Center, also often referred to as a Hosted Call Center is a modern customer experience solution where contact center software is installed or hosted by an off-site service provider's system.
June 13, 2023 Glossary Term Financial Services and Insurance Finance and Accounting Outsourcing (FAO) Finance and Accounting Outsourcing is the transfer of ownership of some, or all finance and accounting processes or functions to a service provider.
June 12, 2023 Glossary Term Emerging Accounts Emerging Accounts are accounts identified by TTEC as having the ability to outsource for the first time and grow upon proof of delivery based on specific criteria and buying behavior.
June 12, 2023 Glossary Term Digital Outsourcing Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
