June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 5, 2025 Blog Financial Services and Insurance How insurance firms can keep customers close in tumultuous times
April 20, 2025 Case Study Financial Services and Insurance Fintech outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
February 24, 2025 Blog Travel and Hospitality How travel and hospitality brands can find the right talent in the AI era (even amid a labor shortage)
February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
February 11, 2025 Case Study Public Sector and Government Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
