Customer Care Outsourcing Resources

Innovative insurer speeds conversions with TTEC Perform

Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates

Major payer blends Work At Home model with innovative coaching rigor to drive conversions

Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance

Full throttle CX: Re-engineering customer care for a global OEM

From friction to flow — innovative case ownership model shifts CX and CSAT into high gear

Behind the screens that drive consumer tech efficiency

Back-office trifecta: A computing giant harmonizes supply chain, privacy, and global partners

Empathy’s not dead, but it’s definitely evolving

Empathy has long been valued as a top priority in the contact center…but should it be?

Phased, custom training helps benefits company scale performance, hit quality targets

TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT

Cirque du Soleil offers ringside seat to superior CX with Work At Home model

The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction

DailyPay outperforms CSAT as it expands service offering

Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

How do you manage empathy in the contact center?

Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

How much empathy do you really need? And what role should AI play?

How insurance firms can keep customers close in tumultuous times

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