March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
January 19, 2023 Strategy Guide Raise your voice for customer success Optimize the voice CX channel in a digital-first world
December 13, 2022 Strategy Guide 6 reasons to consider nearshoring now Improve customer experience and cut costs with an outsourced workforce close to home
September 23, 2022 Customer Strategist Retail Banking 5 Ways to Make Financial Customer Support Smarter and Faster in a New Reality Start reimagining the customer experience.
September 16, 2022 Customer Strategist Perspectives Travel and Hospitality 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
June 21, 2022 Service Customer Care Outsourcing The facilities, people, processes, and technologies to build value across every interaction.
May 10, 2022 Case Study Healthcare Payers Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster
