June 14, 2021 Client Story Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate Retail and eCommerce
May 21, 2021 Blog How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change Public Sector and Government
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Client Story Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce
March 25, 2021 Client Story Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support Healthcare Providers
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Client Story Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
January 18, 2021 Blog NRF 2021: Trends that Retailers Bet will Outlast the Pandemic Retail and eCommerce
