January 15, 2020 Customer Strategist Startup Growth in the Age of Disruption 3 tips for scaling your hypergrowth business.
December 23, 2019 Case Study Retail Banking Ready, set, ramp to support retail credit card rollout Comprehensive onboarding and training deliver best-in-class results
December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
October 16, 2019 Toolkit Key Questions to Ask Every Potential Sales Outsourcing Provider The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
October 11, 2019 Blog Is a Cloud Contact Center Partner Right For You? Ask These 5 Questions to Find Out
October 3, 2019 Case Study Financial Services and Insurance Smart Seasonal drives $4.5M projected cost savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
October 3, 2019 Case Study Property and Casualty Insurance Cost savings and happy employees all year long We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year
