October 5, 2017 Client Story One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
April 18, 2017 Client Story Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
March 29, 2017 Client Story Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
October 14, 2016 Strategy Guide Chat 2.0: Building Exceptional Customer Engagement Through Chat Learn how to launch, manage, and grow a chat program that will impress your customers, every time.
September 20, 2016 White Paper Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience Financial Services and Insurance
June 26, 2016 Client Story Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
June 6, 2016 White Paper Turbocharging Operational Transitions Let a top-tier partner do the heavy lifting
