October 14, 2016 Strategy Guide Chat 2.0: Building Exceptional Customer Engagement Through Chat Learn how to launch, manage, and grow a chat program that will impress your customers, every time.
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
June 6, 2016 White Paper Turbocharging Operational Transitions Let a top-tier partner do the heavy lifting
February 10, 2016 Strategy Guide Healthcare Healthcare Open Enrollment Checklist 5 Steps to Retain Members
April 3, 2015 Customer Strategist From Loyalty to Engagement Telecom operator Proximus marries the old with the new to optimize its loyalty program.
December 13, 2014 Case Study Financial Services and Insurance Delivering an end-to-end customer service solution Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
December 13, 2014 Case Study Financial Services and Insurance Exceptional service, tailored to fit Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
