March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 29, 2018 Case Study Hypergrowth and Startups Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand
March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
January 9, 2018 Customer Strategist Get the Most for Your Money New technologies and insights can elevate contact center operations with nearly the same budget as in the past.
November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 30, 2017 Case Study High Tech Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner
