April 18, 2017 Case Study Travel and Hospitality Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
October 14, 2016 Strategy Guide Chat 2.0: Building Exceptional Customer Engagement Through Chat Learn how to launch, manage, and grow a chat program that will impress your customers, every time.
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
June 6, 2016 White Paper Turbocharging Operational Transitions Let a top-tier partner do the heavy lifting
