August 27, 2020 Case Study Hypergrowth and Startups Eliminating major pain points in no time A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner
August 17, 2020 Case Study Healthcare Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year
August 6, 2020 Case Study Public Sector and Government Triumph in Making Connections After a Natural Disaster Within 48 hours, a new Red Cross call center was in operation with new phone lines, established call routing rules and newly trained agents – a process that would normally have taken 4-5 months
June 22, 2020 Case Study Airlines Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care
April 23, 2020 Blog State and Local Governments How to Manage Call Volumes and Connect Communities in a Crisis Driven World
April 14, 2020 Blog Retail Banking Financial Customer Support is Swamped. Messaging Automation and Contact Center Outsourcing Can Help
