February 16, 2014 Client Story Millions of reasons to stay connected with customers Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process. Financial Services and Insurance
January 12, 2014 Client Story Health insurer leverages expertise in Medicare open enrollment A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations. Healthcare
January 12, 2014 Client Story Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system. Retail and eCommerce
December 1, 2010 Customer Strategist The Winning Way to Deliver Superior Service: “Every Customer Every Time” Mark Beausoleil, director of retail sales and service, explains the service strategies that support the achievement of the award. Retail Banking
October 1, 2010 Customer Strategist The Essential Element of Customer Service in Telecommunications Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service. Communications
