Content Moderation Contact Center Operations

The efficiency of automation with the sensitivity of specially trained humans

Social media has opened the flood gates on self-publishing and media companies face huge challenges ensuring that everything that appears on their platforms is real and reputable. In order to stay ahead of activists and agenda driven groups, brands need a proactive content moderation approach to ensure that their platforms are not exploited.

The solution is a blended approach that combines the efficiency of automation with the sensitivity of specially trained humans. We offer a fully managed service that combines the power of AI to quickly understand the hidden connections between individuals and groups, with the human expertise necessary to evaluate and escalate real, actionable intelligence. Our solution strikes the right balance.

Outcomes View all Case Studies→

The people, processes, and platforms
to optimize your contact center

500+ Remote agents recruited,
trained & onboarded
in less than 2 weeks.
See how → Read Case Study

110% Increase in sales
conversions with expert
inside sales.
See how → Read Case Study

35% of voice calls
deflected with
messaging.
See how → Read Case Study

6 ways
to
improve
CX
and
lower
costs

Contact Center Outsourcing.
CX marks the spot.

Strategy Guide

Why and How to Outsource Your Contact Center Operations

Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company. Working with a contact center outsource partner provides numerous cost and innovation benefits while improving the customer experience. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands.

Get the Strategy Guide →Download now →