GLOSSARY
Contact Center Outsourcing
What is Contact Center Outsourcing?
The process of recruiting resources for a contact center outside of its organization to fill a task.
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Services
When it comes to your customers, only the best technology will do. We combine leading technology partnerships and the CX expertise to enable your success.
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Featured Solutions
- Adapt Now Improve your business performance in any economic environment with our rightshoring and automation approach.
- CXaaS End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations.
- Flex EX Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model.
- Humanify@Home Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home.
- Proactive Solutions Reduce cost and improve CX with recommendations from your front-line employees.
- RealPlay™ AI-powered Training Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs.
- Sales Excellence Accelerator Elevate your sales team through sales outsourcing, including a customized growth services playbook.
- TTEC Agility Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model.
- Voice Channel Assessment Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment.
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Resources
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