December 12, 2014 Client Story AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms. Public Sector and Government
December 12, 2014 Client Story Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities. Communications
December 12, 2014 Client Story Automobile marketing with no blind spots Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is. Automotive
December 12, 2014 Client Story Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process Retail Banking
December 12, 2014 Client Story A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap. Communications
December 12, 2014 Client Story A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help Financial Services and Insurance
December 12, 2014 Client Story A high-scoring training solution Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates. Communications
December 12, 2014 Client Story A playground for exceptional service One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills Retail Banking
December 12, 2014 Client Story A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS High Tech
December 10, 2014 Blog From Concept to Reality: A Glimpse at Your Automotive Experience in 2020 Automotive
December 9, 2014 Client Story Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn. High Tech
December 9, 2014 Client Story Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs. Public Sector and Government
